Front of House Sr. Team Lead - NYC

Original X Productions are the operators of worldwide location-based entertainment experiences including The FRIENDS™ Experience, Hershey Super Sweet Adventure, The Office Experience, and Harry Potter – Magic at Play. We are looking for staff who are passionate, exhibit the core values of excellence, have a commitment to safety, and value fun in everything they do.

Job Summary:

OGX Productions is seeking a Senior Team Lead to assist with Front-Line supervision of its Retail and Food and Beverage Operations at the NYC Flagship location. Our Central Perk café is a real-life reproduction of the FRIENDS™ tv series coffee shop, dedicated to providing excellent coffee, delicious pastries, and a warm, welcoming atmosphere for all our Guests. Our retail space enhances the guest experience by providing unique and memorable merchandise to take home.

The Front of House Senior Team Lead is a cross-functional leadership role responsible for overseeing daily operations across retail, photo, and café departments. This position supports the FOH Manager in supervising front-line team leads and team members, ensuring exceptional guest service, operational efficiency, and team development. The ideal candidate is a proactive leader with experience in both retail and food service environments, and thrives in dynamic, high-volume settings.

This position pays $23.00 per hour.

Responsibilities:

• Guest Experience & Team Leadership
  • Serve as MOD (Manager on Duty) during assigned shifts.
  • Lead and coach team members to deliver exceptional guest service.
  • Foster a welcoming, inclusive, and hospitality-driven environment.
  • Address guest inquiries, complaints, and feedback with professionalism.
  • Support onboarding, training, and performance development of staff.
• Retail & Photo Operations
  • Manage inventory levels and conduct regular stock audits.
  • Implement sales strategies and team incentives to drive revenue.
  • Maintain accurate financial and operational reporting.
  • Support merchandising and layout updates.
  • Ensure POS systems are operational and staff are properly trained.

• Café Operations (Central Perk)
  • Oversee café cleanliness, organization, and inventory.
  • Maintain equipment and communicate ordering and maintenance needs.
  • Ensure product consistency and compliance with health and safety standards.
  • Handle cash transactions and assist with tip distribution.
  • Maintain high standards for coffee and food preparation.

• Enforces all rules and regulations; upholds proper levels of accountability and supports discipline in partnership with venue management and People and Culture when standards are not met.
• Assists with special company projects as may be needed.
• Any and all duties as assigned.

Requirements:

• Possession of valid NYC Food Handler's Certificate strongly preferred.
• Must be able to remain in a standing, stationary position more than 75% of the time
• Must be able to frequently move food service inventory and equipment weighing up to 50 pounds
• Must be able to move about inside the retail and coffee shop spaces
• Must be able to work a variable schedule including evenings, weekends, and holidays

Your Strengths:

• Proven ability to work effectively as part of a dynamic team
• Outstanding customer service and communication skills
• Organized and detail-oriented
• Ability to multitask effectively
• Self-Starter and proactive
• Maintains composure under pressure and enjoys working in a fluid environment
• Excellent problem solver
• Ability to effectively interface with the public
• Experienced with POS systems, Microsoft Office, and Google Drive

Your Experience:

• 1+ years of leadership experience in the operation of a successful revenue-generating restaurants, cafes, or retail shop.
• Strong knowledge of coffee brewing methods and manually operated espresso machines
• Organized and detail oriented
• High school diploma (or its equivalent), some college is preferred
• Excellent leadership and team management skills
• Basic understanding of financial management and budgeting

Benefits:

• Health Benefits including medical, dental, and vision
• Individual Retirement Account
• Commuter Benefits
• Paid vacation and sick leave

Why work at OGX:

For us it’s all about the fans and creating experiences they will love. We create happiness. We

are an equal opportunity employer and encourage people with disabilities and from other

diverse backgrounds to apply.