Guest Experience Team Member - NYC

New York, NY
Part Time
Operations
Entry Level

Original X Productions are the operators of worldwide location based entertainment experiences including The FRIENDSTM Experience, The Office Experience, Harry Potter – Magic at Play, and Hershey Super Sweet Adventure.  We are looking for staff who are passionate, exhibit the core values of excellence, have a commitment to safety, and value fun in everything they do. 

Job Summary:

OGX is seeking Guest Experience Team Members to guide Guests through the experience from entry to exit.  Responsibilities include greeting Guests, selling tickets, getting Guests excited for the experience, organizing queues, taking photos, and answering questions. The ideal candidate thrives in a fast-paced environment and can project a positive and welcoming image to visitors. 

This P/T position pays $19.00 per hour.

Responsibilities:

  • Greet and welcome all Guests, providing direction to them and engaging in friendly conversation
  • Provide a memorable experience for Guests with a positive and hospitable attitude
  • Assist Guests in queueing up for their time-based experience
  • Sell tickets to guests in standby line
  • Scan tickets and handle any technical difficulties
  • Staff photo locations throughout the experience to assist Guests in taking photos
  • Direct Guests through the exhibit and maintain traffic flow and line control
  • Share fun facts and trivia about the exhibit with Guests
  • Answer questions about the experience
  • Handle payments quickly and accurately
  • Maintain health, safety, and cleanliness standards, and ensure all on site policies and protocols are being adhered to by guests

Requirements:

  • Must be fully vaccinated against Covid-19
  • Must be able remain in a standing, stationary position more than 75% of the time
  • Must be able to work a minimum of two shifts, one of which must be a weekend day
  • Must be able to move about inside the exhibit space
  • Regularly operates audio and video equipment
  • Must be able to verbally communicate to a variety of audiences and facilitate internal and external group discussions
  • Must be able to work a variable schedule including evenings, weekends, and holidays

Your strengths include:

  • Reliable, energetic, proactive team player with a positive attitude
  • Strong communication skills
  • Ability to comply with instructions
  • Detail oriented

Your experience:

  • High school diploma (or equivalent)
  • Previous guest facing experience preferred
  • Previous customer service and/or cash handling experience preferred
  • Experience using a ticketing system preferred
  • Previous public speaking preferred

Benefits:

  • Flexible Schedule
  • Paid Sick Time 

Why work at OGX:
For us it’s all about the fans and creating experiences they will love. We create happiness. We are an equal opportunity employer and encourage people with disabilities and from other diverse backgrounds to apply.

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