Experience Venue Manager - VA

Tysons, VA
Full Time
Operations
Senior Manager/Supervisor

 Description: 
Original X Productions (OGX) are the operators of worldwide location based entertainment experiences including The FRIENDS™ Experience and Hershey Super Sweet Adventure.  OGX is looking for an Experience Venue Manager to recruit and guide a world-class team in delivering an unforgettable guest experience. This location features interactive sets, storytelling performances, and exclusive merchandise.

Job Summary:
This position will be responsible for delivering exceptional guest experience and running an efficient day-to-day operation. They will lead a team of managers, front line supervisors, and team members and must display strong and compassionate leadership. The ideal candidate thrives in a fast-paced environment, has experience working with a variety of personalities, has attention to detail to provide accurate information for financial and operational reports, experience onboarding and payroll processing, values creating a positive and fun work environment, and has strong communication and training skills.

The salary range for this role considers a range of variables and may include but is not limited to; experience, training, skills sets, business needs. A reasonable estimate of the current range is $75,000- $80,000 This range has not been adjusted based on the geographic location of the successful incumbent. 

Responsibilities
  • Implement and promote operations policies, procedures, and standards
  • Recruit, interview, and hire daily operational staff including experiential personnel, box office, show services and other necessary personnel
  • Assist in the training and creating reference materials for all operations staff
  • Communicates company vision, customer-service expectations, corporate directives, and incentives to all location employees
  • Oversee the implementation and compliance of all health and safety protocols to ensure a safe and clean environment for staff and guests
  • Be part of the MOD (Manager on Duty) rotation
  • Oversee on-site day-to-day operations including, but not limited to: ticketing, POS management, attraction operations, guest services, custodial services, security services, on-site marketing, on-site groups & events, photo opportunities, and coat check
  • Develop, manage, and approve line schedules for all operations staff
  • Oversee payroll and ensure on time and accurate payroll reporting weekly in partnership with human resources
  • Responsible for meeting budgeted labor goals and adjusting the labor schedules based on demand. The Touring Venue Manager will be expected to monitor and react to fluctuating staffing requirements.
  • Enforces all rules and regulations; upholds proper levels of accountability and supports discipline in partnership with people and culture when standards are not met
  • Ensuring property is well maintained, in working order and peak condition at all times by working with Property Management and Touring teams
  • Overseeing the maintenance of all equipment and supplies to ensure all needs are met
  • Monitor third party operators and vendors to ensure they provide services consistent with company standards
  • Assists with special company projects as may be needed
  • Any and all duties as assigned
Requirements
  • 3+ years of leadership experience in the operation of a successful revenue-generating hospitality and/or leisure business
  • Bachelor’s degree or equivalent experience
  • Exceptional communication skills, both written and verbal
  • Organized and detail oriented
  • Ability to multitask effectively
  • Maintains composure under pressure and enjoys working in a fast-paced and fluid environment
  • Ability to work weekends and holidays
Benefits:
  • Health benefits including medical, dental, and vision
  • Individual Retirement Account
  • Commuter benefits
  • Paid vacation and sick leave
Why work at OGX:
For us it’s all about the fans and creating experiences they will love. We create happiness. We are an equal opportunity employer and encourage people with disabilities and from other diverse backgrounds to apply. 
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