Tech Services SR. Team Lead - NYC

Original X Productions are the operators of worldwide location-based entertainment experiences including The FRIENDS™ Experience, The Office Experience, and Harry Potter – Magic at Play. We are looking for staff who are passionate, exhibit the core values of excellence, have a commitment to safety, and value fun in everything they do.

Job Summary:

The Sr. Tech Services Team Lead will be responsible for building, developing, and managing the Show Services Department. The ideal candidate has experience in various areas of technology and facilities management, with knowledge of tools and building systems. They must thrive in a fast-paced environment and have the ability to work with a variety of different personalities. 

They will be the MOD (Manager on Duty) for various shifts and must display leadership abilities while working as part of a team to yield goal-oriented results. This position reports to the management team and is required to assist in developing and maintaining the highest

quality of safety, service, cleanliness, and efficiency of the attractions during the operational phase. A high level of Guest service must be delivered to the public every day. The chosen candidate must lead by example, demonstrating the core values of passion, excellence, safety, and fun on a day-in, day-out basis.

This full-time position pays $23.00 per hour.

Responsibilities:

• Supervision and Team Leadership:
  • Member of the MOD (Manager on Duty) rotation
  • Oversee the daily operations of the experience for the duration of assigned shifts
  • Lead and motivate the team to ensure high levels of performance and customer satisfaction
  • Train, mentor, and support new and existing Team Members
  • Assess the effectiveness of the team and provide feedback to management
• Guest Service:
  • Ensure all Guests receive exceptional service and positive interactions
  • Address Guest inquiries, complaints, and feedback promptly and professionally
  • Maintain a welcoming and friendly atmosphere at the café
  • Handle cash transactions and fulfill orders
• Facility Operations Management:
  • Provide leadership and sound judgment to the Show Services Department to the benefit of the company
  • Follow policies, processes, procedures, and schedules for the preventative and corrective maintenance of the facilities and attractions, ensuring compliance with manufacturer specifications
  • Verify completion of daily, weekly, and monthly inspection checklists for the Show Services Department
  • Oversee and participate in on-site day-to-day technical & facility services including, but not limited to: attraction’s exhibits, facility maintenance (both preventative and corrective), and custodial services
  • Additional duties as assigned
• Quality Control:
  • Ensure compliance with all OSHA, industry, and local regulations
  • Understands and strictly adheres to Rules and Regulations established, such as the policies concerning fire, hygiene, health and safety
  • Prepare for facility inspections and certifications
  • Establish insight and direction for risk management and safety standards

Requirements:

• Must be fully vaccinated against Covid-19
• Must be able to remain in standing positions more than 75% of the time
• Must be able to move about inside the exhibit space
• Frequently moves items and equipment weighing up to 50 pounds
• Constantly positions self to clean and maintain exhibit equipment
• Regularly operates audio, video, and lighting equipment
• Must be able to work a variable schedule including evenings, weekends, and holidays

Your Strengths:

• Proven ability to work effectively as part of a dynamic team
• Outstanding customer service and communication skills
• Organized and detail-oriented
• Ability to multitask effectively
• Maintains composure under pressure and enjoys working in a fluid environment
• Excellent problem solver
• Ability to effectively interface with the public

Your Experience:

• 2 years of experience as a supervisor at a large-scale public assembly facility setting.
• Strong knowledge of show elements such as lighting, audio, and/or visual
• Strong knowledge of basic hand and power tools.
• Strong knowledge of basic elements for critical systems (plumbing, electrical and HVAC)
• High school diploma (or its equivalent), some college is preferred
• Excellent leadership and team management skills
• Knowledge of basic elements for critical systems (plumbing, electrical and HVAC)

Benefits:

• Health Benefits including medical, dental, and vision
• Individual Retirement Account
• Commuter Benefits
• Paid vacation and sick leave
• Opportunities and encouragement for growth and advancement

Why work at OGX:

For us it’s all about the fans and creating experiences they will love. We create happiness. We are an equal opportunity employer and encourage people with disabilities and from other diverse backgrounds to apply.